Kelmo Loyalty
Turn every transaction into a reason to return.
Kelmo connects rewards, wallet balance, gift cards, customer behaviour and personalised communication with ordering, payments and POS so loyalty becomes part of the complete customer journey.
Connected to every order Rewards, wallet and gift cards in one place Recognised across every branch
Beyond the stamp card
Loyalty should continue after checkout.
Kelmo uses connected customer activity to help businesses recognise returning customers, reward meaningful behaviour and create more relevant reasons to come back.
Earn
Points, stamps and wallet credit build with every order, across every channel.
Redeem
Rewards, discounts and free products can be used at checkout, in-app or in-store.
Recognise
Returning customers are recognised by profile, history and loyalty status.
Personalise
Offers and recommendations reflect what a customer actually orders.
Retain
Automated communication brings customers back before they drift away.
A continuous cycle, not a one-time reward
Points & reward programmes
A rewards programme that fits how customers actually order.
Points build with every order and unlock rewards at milestones you define—visible to the customer at every step.
- Points per order
- Configurable reward tiers
- Loyalty milestones
- Progress visibility
Ways to reward
More than one way to say thank you.
NFC tap stamps are one part of a bigger toolkit—alongside points, discounts and free delivery, all connected to the same customer profile.
NFC tap stamps
Free products
Discount rewards
Free delivery rewards
€28.70 total
- Wallet €10.00
- Card €18.70
Wallet, gift cards & partial payments
Stored value that gets used, not forgotten.
Wallet balance and gift cards can cover a full order or combine with a card payment through Kelmo Payments—connected to the same customer profile.
- Wallet balance
- Gift cards
- Partial wallet payments
- Partial card payments
Customer profiles & order history
Every customer, remembered—not just their last order.
A connected profile carries order history, preferences and loyalty status, so every interaction has context behind it.
- Customer profiles
- Order history
- Preferences
- Loyalty status
Customer segmentation & personalised offers
See who your customers are, not just what they ordered.
Segment customers by behaviour and use that context to make offers and recommendations feel relevant rather than generic.
- Behavioural segments
- Personalised offers
- Relevant recommendations
Retention automation
Bring customers back before they drift away.
Kelmo can recognise when a customer leaves a cart behind or hasn’t ordered in a while, and trigger the right message automatically.
- Abandoned-cart recovery
- Win-back campaigns
- Re-engagement offers
Push & email communication
Reach customers where they’ll actually see it.
Loyalty messages go out by push notification or email—milestones reached, offers available, or a gentle nudge to come back.
- Push notifications
- Email communication
- Milestone alerts
- Offer reminders
Loyalty everywhere
The same loyalty programme, wherever the order happens.
Points, wallet balance and rewards work the same whether a customer orders on the web, through the app, or at the counter.
- Web ordering
- Mobile apps
- Kelmo POS
Multi-branch recognition
Recognised as the same customer, at every branch.
A customer who orders from one branch today and another next week is still the same recognised profile—points, wallet and history included.
One profile, every branch
Points and wallet balance carry across locations, not just one.
Consistent rewards
The same programme applies wherever the customer orders from.
Central visibility
See loyalty activity across the whole business, not branch by branch.
Connected by design
Loyalty should not operate separately from the order.
Kelmo Loyalty connects with Kelmo Payments and AI intelligence so rewards, spend and customer behaviour stay part of the same picture—not a separate programme to manage.
Shopify
Bring loyalty into your branded Shopify application. Explore Kelmo for Shopify
Give customers a real reason to come back.
See how Kelmo Loyalty connects rewards, wallet and customer behaviour with ordering, payments and POS around your business.